We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[AnonymousM]

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[AnonymousM]

No worries. Glad it was an easy fix. 🙂

[AnonymousM]

Thanks Brian.

Indeed you’re right! Sorry for wasting your time. ☹

Ade.

[AnonymousM]

How certain are you on those serial numbers? The 1st 4 digits denote hardware model and should be 0250 for the AP250 not 0205.

[AnonymousM]

Thanks Sam.

Below are the latest 7 I have issues onboarding


02051812240148 - AP08
02051812240409 - AP09
02051812240096 - AP10
02051812240268 - AP11
02051812240443 - AP12
02051812240143 - AP13
02051812240185 - AP14

The aerohive NG account is hive@expressvending.co.uk. You would see that the first 7 were successfully onboarded.

Kind regards,
Ade.

[samantha_lynn]

Could you send the serial numbers to me at communityhelp@aerohive.com so I can check those devices for you?