We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[AnonymousM]

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[samantha_lynn]

We're always happy to help on the forum, or if you have a question you'd rather not post publicly please feel free to email me at communityhelp@aerohive.com. I looked for a sales order I could link you to but unfortunately I'm not finding anything. If you can provide an entitlement key or sales order, I can link you to the proper account and let you know what support level you have. You'd need to purchase partner or Select support in order to open a technical support ticket and work with an Aerohive engineer directly.

[AnonymousM]

I know you guys have been helpful on the community.

I was wondering if I needed any remote support on the Aerohive, would that be through this channel?

I believe we purchased the support package as well.

Kind regards,
Ade.

[AnonymousM]

Great stuff guys, that works. What you don’t know, you don’t know.

Thanks!
Ade.

[samantha_lynn]

For HiveManager NG you'll want to click on the silhouette icon in the top right hand corner> Global Settings> Device Management Settings. When a device takes a configuration update from the AP, it will use the password set here.

[AnonymousM]

It's serving clients? So it has a config from some HM instance? If so, the username will be admin and the password will be what is shows under Home - Device Management Settings for HM Classic. I don't have an active version of HM NG to be able to detail the location of where the new "default" password lives. But look for something similar to the above.