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We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM
Valued Contributor II
We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.
34 REPLIES 34

ashley_finch
Contributor III

If it's fully booted and servicing clients then I presume that you've pushed the configuration to it.

The password will change upon this push to the device management password that's in HiveManager.

To find this hover over the name in the top right > global settings > device management settings > use the password that's set here and you should now be able to log in.

AnonymousM
Valued Contributor II
Wow, I will be chuffed to bits if this works. My enigma is how to set pr pout each SSID to each scope on each of the 2 APs.

Under the Guest SSID configuration menu, I have set up a user profile linked to a VLAN ID of 15 and 17 for the Corporate VLAN of 17.

Would that be all or I’m missing anything please?

Ade

samantha_lynn
Esteemed Contributor III

You'd need two APs to host one DHCP server on each, one for the 192.168.15.x subnet, and one on the 192.168.17.x subnet. Asking an AP to host two DHCP servers will cause performance issues. Both of these APs can use the same network policy, so you should be able to do this without issue. Sounds like you've got the AP ports covered, so as long as the switch ports were also trunked for the necessary VLANs, you should be good to go.

 

 

 

AnonymousM
Valued Contributor II
That’s amazing, didn’t know that the conflict could be avoided that way.

But all my APs are on 192.168.16.x subnet, but I want on the AP a dhcp scope on 192.168.15.x (for Guest SSID) and another scope – 192.168.17.x on the same AP for corporate SSID. Can this work?

Obviously, all APs on the 192.168.16.x have their switch ports tagged for VLANs 15 and 17.

samantha_lynn
Esteemed Contributor III

No need to apologize, I'm happy to answer any questions you have. The configuration will go out to all APs, and all APs will know which single AP is hosting the DHCP server. All APs on the same network policy will forward the client IP requests to the AP acting as the DHCP server. Only one AP is actually the DHCP server, so there will be no overlap with IPs that are handed out.

GTM-P2G8KFN