NAC does not show the name of APs

[Husam]

I have a setup of wireless controller C5210 v09.21.06.0006 integrated with NAC IA-A-300 for dot1.x authentication only without assessment. I installed this NAC 3 weeks ago. Till yesterday the NAC showed the AP name that the End-system connected to as well as the MAC OUI Vendor of each end-system. But today this NAC does not show any of that information. It show only the MAC address of APs along the SSID name.

Is there any advice!

Thanks in advance.
Husam

[Mike_Thomas]

HI Husam, Please add some screenshots, and let us know which version of software is running on the NAC and Netsight appliances.

[Husam]

Hi Mike,

it seems the problem in NAC manger and netsight database. The problem solved after I did restart for netsight database and service.

Best regards,
Husam

[Husam]

Ok I will trace the radius packets Thanks

[Mike_Thomas]

Well, it sounds like
1-Either the EWC is not transmitting state changes to us (see Frank Thomas above note) or
2-The radius updates from the EWC are not being sent for that client.

So you may want to take a trace of the radius packets coming from the EWC and find out if they are being sent during this change period, and being reported.

I would reference the following for taking traces on the NAC.
https://gtacknowledge.extremenetworks.com/articles/How_To/NAC-Troubleshooting-Tips-common-tcpdump-co...

If the issue remains please open up a ticket with the GTAC
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...