Netsight v8 Upgrade - java gui not working

[AntonS]

Hello,

Yesterday I upgraded Netsight to version 8.0.2 from 7.1.2
Since then the java gui is not working. The App is loading and asks for username + pw, I sure provide correct values but the app cannot connect to netsight server:

telnet from my client to the server on 8080 + 8443 is OK!

Login to Webgui is OK with the same user+pw

I use the X64 Ubuntu Appliance. During v8 Upgrade a dist upgrade was done by the installer 12.04 -> 14.04.1
The appliance was installed first with version 5.1.0.140.

The Installer reported no problem during upgrade:

2017-06-13 13:54:36,122 INFO [com.enterasys.netsight.api.ServerInfoLogger] NetSight appliance will be rebooted in 1 minute.
2017-06-13 13:55:36,157 WARN [com.enterasys.netsight.install.BaseInstallUninstall] Exiting. Process completed normally.
Installer exiting with code: 0

I made DB backup and a snapshot, but is it necessary to revert?

BR

[ar1]

I had in the past the same problem netsight java application with version 8.0.1.42 and I have found some knowledge base articles that told me that it will be fixed in version 8.0.3.46.
After update to 8.0.3.46 I still had problems with the java plugin and a colleague suggest to remove the certificate and add all certificates of the chain (server cert + our ca-cert # dfn cert + deutsche telekom cert) and since this it works.
Because in our certificate the FQDN is included I had to use in the URL "servername.domain.de".
If I only use the servername or IP address the certificate will not be shown as valid.

[htw]

Unfortunately our purview "client connection error" was not solved with this version  it works only with the EMC self-signed certificate. As soon as I use our nsserver.keystore file the purview appliance has this problem.

[htw]

Hi Mike,
no, not yet. I had hope that my problem was a side effect of the bug in this thread and wanted to wait until 8.0.3 release. But since it didnt help, I will create a case.

[Mike_Thomas]

Have you opened up a case with the GTAC concerning this?