Q&A Session with the GTAC Knowledge Program Manager

[Ryan_Mathews]

On April 13th, Extreme Networks Services announced the availability of GTAC Knowledge.

Hopefully you’ve had time to explore what the site has to offer and you may have questions about its inner-workings.

I’m the KCS Program Manager for Extreme and I’ll be watching this conversation throughout the day on Friday, April 24th. If you’ve got questions about the GTAC Knowledge program, ask them here! I’m also looking for feedback about your experiences so far.

A few ideas to get the conversation going:

• What do you like about GTAC Knowledge?
• What kinds of information and articles would you like to see more of?
• Any interest in Video articles?
• Are there technical areas you’d like for us to place special emphasis on going forward?

Or ask me what's on your mind....

Thanks much!

[Ryan_Mathews]

Thanks Ronald. Appreciate the feedback about adding more articles on NetSight and high quality Videos. We'll definitely get to work on that.

Here are a few OneView Articles that just got pushed out to GTAC Knowledge:

OneView: User Cannot Log into OneView Web Interface How to receive Netflow information in OneView from EXOS device How to create a group of Wireless Access Points for OneView reporting OneView shows purview appliance as down OneView doesn't report SSID associated clients.

In our KCS workflow, these were all set to be published to GTAC Knowledge based on internal Reuse. The more times we see this, the more confident that our resolution applies to that particular scenario.

Over time, you can expect GTAC to publish these known issues faster, and faster, and faster. As you might expect, we're learning so I went ahead an expedited these.

Love the alerting/trending idea on knowledge articles published. We need to do that as soon as we can.