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Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

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San
New Contributor II

‎05-28-2024 03:16 AM

Was able to ping the SE --server from the switch (logged via ssh) .Tried to ping the switch from the SE but shows as not reachable. 

Task:---To get attached to SE and perform automatic backup(archive) and firmware updation scheduled for a number of universal switches --5320/5420 Fa running on 8.9.0.0 (VOSS)
switches running on BOSS and VOSS exclusively are working fine without any issue but the ones of universal switches(which has the ability to be configured as Exos or Voss) is the main problem.
Any help or support is appreciated alot. Thanks in advance.

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San
New Contributor II

‎06-03-2024 04:01 AM

Was able to figure out the problem was indeed with the SFTP configuration defined in inventory-manager (at Site Engine)and the access-policy defined at the switch end.

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Ryan_Yacobucci
Extreme Employee

‎05-28-2024 05:36 AM

Hello,

The ping issue seems like a good start. If there's no l2/l3 connectivity then all attempts to backup will fail. 

You can reference this article for help:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000094010

Maybe try sourcing the ping from  the voss switch from the management interface, maybe it's being sourced from a different interface that has connectivity. 

Thanks
-Ryan

GTM-P2G8KFN