XMC 8.2 browser logs out in a few minutes.

[Rahman_Duran]

Hi,

I updated to latest 8.2.x version. After updating, after a few minutes idle, XMC web page gives this error and logouts. "Connection to server lost. Please try again later." Web time out is set to 9 hours. Anyone encounters this problem?

Regards,

Rahman

[Rahman_Duran · Accepted solution]

Ok,

I had a case open with GTAC (01818159). They found the root of the problem. They confirmed it is a bug that affects NMS-BASE license users and will be fixed in an update at the end of the month. As a workaround we installed NMS-ADV eval license.

Well, we had applied to 8.2 beta test but not accepted at that time  Not all mortals has NMS-ADV license. It was very frustrating for us, XMC were kicking us out to login screen every two minutes, even if you were actively using it.

Regards,

Rahman

[Ronald_Dvorak]

The message that you've mentioned has nothing to do with the session timeout.
In case of a session timeout you'll rx the following message...

[Ronald_Dvorak]

Shutdown one or change the IP so you don't have a duplicate.

[Dilraj_Singh_Kh]

@Zdenek Pala So how did you fix it?