I am trying to add an AP to extremcloud IQ connect , but get this error: 01221703310787 A stake record of the device was found in the redirector. Can please give it free.th x
Hi @Eisa, thanks for the mention, that device should be free to add to your inventory now. Please let me know if you have any further issues adding that device!
Hi @Eisa, the White LED indicates the AP thinks it’s connected to an ExtremeCloud IQ (XIQ) instance, so my best guess is that it’s connecting to it’s old instance. I’d start with a hard reset of the device to clear any old configuration that may be causing the confusion. If that doesn’t work, this guide reviews how to troubleshoot and manually connect an AP to XIQ. If you need any help or have any questions about the steps in those articles, please don’t hesitate to reach out. We can also set up a quick call if that would be more helpful.
Hi, @Sam Pirok , Thank you very much for your help. I have added ap122 to my account, although the led is white, but the device is not online. I would be very grateful for any help. Kind regards.eisa
Hi @Eisa, thanks for the mention, that device should be free to add to your inventory now. Please let me know if you have any further issues adding that device!
