Did I missed smth? Is Ukraine under the US sanction?! HW is not in occupied territories and this is easy to track by IP or any other way but Extremenetworks just cut their legitimate customer.
"I took a look at the case and I see that what they meant by the current situation is the current US sanctions against Russia and occupied Ukrainian territories. Unfortunately we are not legally allowed to work with parties or hardware in these regions at this time. I’m sorry I don’t have a better answer for you here"