AP Already Onboarded-Secondhand

[barrettjerry6]

Good afternoon,

I bought a surplus AP250 (S/N 02501907260928) a good while back, and do not have any contact info for the original owner to ask them to remove it from their account. Is it possible for someone here to help with that process or to find other next steps?

Thanks,

Ben

[EZepeda]

Hello,

Here is an article that provides the requirements to get support for grey market goods:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592
If you already have support for your products please open a support ticket if you are not able to onboard these devices.

Thank you,