09-02-2024 10:43 AM
Hi,
Have here a freshly added AP230 to XIQ. Plugged in, it has internet access, added to XIQ, setup policy, etc.
Config (no VLAN whatsoever) and production (3 VLANs 3 SSIDs) environment is different by VLANs.
I update the config on the device, restart it. Device goes red, starts the wireless SSIDs, stays red because it gets no internet access with the config environment.
On the next reboot it reverts to some default config, goes white, connects to the internet fine (no VLANs).
Is this some feature? Previously added devices did not revert.
Solved! Go to Solution.
09-03-2024 06:12 AM
Hello @agroszer,
This is normal behaviour with all our APs. When an AP loses connection to XIQ, it will revert to the best known working config (after 10 mins) to try and find its way back to XIQ. Check your configs to make sure that the changes made in the network policy are good and look for the reason the AP is losing connection after pulling the configs.
When the AP pulls the config and loses connection, try SSHing into it and run the following commands:
Show int mgt0 (check vlans, IP address, DGW and basic stuff)
Show capwap client (check to see which parameter is missing)
Show DNS (check DNS settings)
Ping the default gateway
Ping 8.8.8.8
See where ping fails.
If all else fails, reset the AP. You can also select it under Manage > Devices > ACTIONS > Revert Device to Network Policy Defaults
I hope this helps,
BR,
09-02-2024 10:45 AM
OS is 10.6.1.1
09-02-2024 10:46 AM
Have a bunch of other devices which do not revert when they get no internet access.