AP230 reverting config

[agroszer]

Hi,

Have here a freshly added AP230 to XIQ. Plugged in, it has internet access, added to XIQ, setup policy, etc.

Config (no VLAN whatsoever) and production (3 VLANs 3 SSIDs) environment is different by VLANs.

I update the config on the device, restart it. Device goes red, starts the wireless SSIDs, stays red because it gets no internet access with the config environment.

On the next reboot it reverts to some default config, goes white, connects to the internet fine (no VLANs).

Is this some feature? Previously added devices did not revert.

[Christoph_S]

What the AP thinks is a good config, meaning the last one prior to the changes made; however, if this one is not good either then you'll have to investigate cause and rectify same, then reset the AP and have it pull the config again. 

If the AP loses connection to XIQ it will revert to last config in the hope that this will allow it to connect. This after 10 minutes of trying. If both configs are not good then you'll have to make changes to your config and reset the AP so that it may pull the new configs. 

If the AP is new out of the box, it connects to XIQ pulls the config but if it loses its connection it'll revert to the default config since this was the last known good config which is what is happening in your case. VLAN 1 untagged, which will allow it to connect again, but if changes are not made to the bad config it'll loop in this condition, meaning reset, connect to XIQ, pull config, lose connection, reset, connect to XIQ, pull config, lose connection and so on. 

I hope this helps,

BR,

[Christoph_S · Accepted solution]

Hello @agroszer,

This is normal behaviour with all our APs. When an AP loses connection to XIQ, it will revert to the best known working config (after 10 mins) to try and find its way back to XIQ. Check your configs to make sure that the changes made in the network policy are good and look for the reason the AP is losing connection after pulling the configs. 

When the AP pulls the config and loses connection, try SSHing into it and run the following commands:

Show int mgt0 (check vlans, IP address, DGW and basic stuff)

Show capwap client (check to see which parameter is missing)

Show DNS (check DNS settings)

Ping the default gateway

Ping 8.8.8.8

Ping www.extremenetworks.com

See where ping fails.

If all else fails, reset the AP. You can also select it under Manage > Devices > ACTIONS > Revert Device to Network Policy Defaults

I hope this helps,

BR,

[agroszer]

Gotcha, thank you @Christoph_S 

What is the condition the AP considers the config good? It just needs to connect to XIQ or there's some duration it needs to be connected to XIQ?

[agroszer]

Actually looks like it auto reboots after 10-15 minutes with the default config if it gets no internet access.

Smells like a feature... can anyone confirm?