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AP250 - The devices appear to be in use by another VIQ - error when adding to my account

AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1
New Contributor
Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982
224555c773c74dcb97be1a01e842b8d3.png

Please help me
Thank you
22 REPLIES 22

SamPirok
Community Manager Community Manager
Community Manager
Hi Alex, thanks for reaching out and for providing those serial numbers. Just to help set expectations for the future, I monitor the forums and community inbox Monday-Friday, 8am-5pm EST, and answer requests in the order they come in. If you need assistance immediately, or outside of those times, you'll want to open a support case on the Extreme Portal instead. 

For these devices, I was able to find the old records that are causing these error messages for you. I've reached out to the original owners to get permission to remove the old records for these devices so you can add them to your own inventory. I'll let you know as soon as I hear back on those requests, please feel free to check in with me here any time for an update. 

alexf1
New Contributor
Can you help me solve this problem?
@Sam Pirok. Thank you​

alexf1
New Contributor
Please help me, thank you
GTM-P2G8KFN