AP340 Not connecting to ExtremeCloud IQ

[TylerDC2004]

I have recently purchased 2 AP340’s, and have been unable to get them to connect to ExtremeCloud IQ. Anyone have any ideas or advice

[SamPirok]

Thank you for that output. The line “CAPWAP server IP:        0.0.0.0” tells us the AP isn’t able to reach the internet right now. 

My apologies, I left off the second one on that command, could you try “int mgt0 dhcp-probe vlan-range 1 1”?

[TylerDC2004]

CAPWAP client:   Enabled
DISCOVERY state: Sending Discovery packets to find the CAPWAP server
CAPWAP client IP:        192.168.0.104
CAPWAP server IP:        0.0.0.0
HiveManager Primary Name:
HiveManager Backup Name:
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Disabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase:Enabled
     DTLS session status:Disconnect
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
Discovery interval:      5 seconds
Heartbeat interval:     30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval:        15 seconds
Wait join interval:     60 seconds
Discovery count:         3
Max discovery count:     3
Retransmit count:        0
Max retransmit count:    2
Keepalives lost/sent:    0/0
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 2

When I input the int mgt0 dhcp-probe vlan-range 1 command I get an incomplete command error

[SamPirok]

Could you share the results of “show capwap client” and “int mgt0 dhcp-probe vlan-range 1 1”? The second command is assuming the AP is using VLAN 1, if it is using a different VLAN please replace the 1 with the VLAN number appropriate for the AP. If you’d rather send those outputs to me directly, please feel free to email me at community@extremenetworks.com. 

[TylerDC2004]

Yes

[SamPirok]

Are you able to ping 8.8.8.8 from your AP?