AP340 Not connecting to ExtremeCloud IQ

[TylerDC2004]

I have recently purchased 2 AP340’s, and have been unable to get them to connect to ExtremeCloud IQ. Anyone have any ideas or advice

[SamPirok]

Hey, just wanted to check in to see if the firewall was the answer here?

[TylerDC2004 · Accepted solution]

my dhcp server goes to 220, but i will try the firewall stuff real quick

[SamPirok]

Thank you for running that for me. Is the IP address 192.168.0.104 within the expected scope for your DHPC server? It looks like a self assigned address, so I just want to make sure. 

Other than that, I’d recommend double checking your firewall to make sure UDP 12222 and HTTPS/TCP 443 are allowing outbound traffic. If that checks out, you might want to open a support case so a technician can troubleshoot this with you live. 

[TylerDC2004]

local=DHCP server configured on local device;

DHCP server probing, use CTRL-C to stop
           1-  0(ms)
DHCP Tests performed for VLANs 1-1
Status: complete
Passed for VLANs: 1