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error: “The device appears to be in use by another VIQ”

Good Morning, I am trying to do the onboard device to an Aerohive model AP130 and I get the following error: “The device appears to be in use by another VIQ”. How can I solve this problem? thanks.

Resolved! How to setup mac authentication in cloud IQ

Is there any possibility to only configure mac authentication in the CLoud IQ so that devices with known mac addresses will be authenticated. This mac authentication will be verified on the Identity engine we use.At this moment we do not get this wor...

Resolved! Help? The device appears to be in use by another VIQ.

I’ve bought an AP230 from ebay and have tried to add it to my extremecloud account but ‘The device appears to be in use by another VIQ’. What do I need to do? serial is 02301509160073.Thanks

Resolved! not getting option to generate weekly guest password in extremecloud IQ portal.

not getting option to generate weekly guest password in Extremecloud IQ portal.

Resolved! CloudIQ Connect: License limit exceeded for managed devices.

Hi,I’m getting the following error when adding additional AP’s to a CloudIQ Connect account:License limit exceeded for managed devices.There are already 34 devices provisioned.Is there a limit on maximum devices per CloudIQ Connect account?Thanks,Mig

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