Error: The device appears to be in use by another VIQ

[snicol]

Hi Community,

I wanted to register my Aerohive AP121 on ExtremeCloudIQ, but I get the error:

“The device appears to be in use by another VIQ.”

Can you please support me? (my S/N: 12114012507187)

Thanks,
Sarah

[SamPirok · Accepted solution]

Hi Sarah, can you confirm that serial number for me? I checked our redirector but I’m not finding any old records for that device.