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‎08-22-2023 12:17 AM - edited ‎08-22-2023 02:36 AM
Hi,
Sinds Yesterday when we login in the extreme cloudiq we doesn't see the devices anymore I think the Cloudiq had been updated yesterday and because 2fa has been turned on we now don't get the option to fill in the code. Does anyone have a solution we are not able to turn the 2fa off our selfs.
Regards,
Virgilio
Solved! Go to Solution.
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‎08-27-2023 10:56 PM
Hi,
It looks like the problem has been resolved, thank you all for the suggestions and help.
BR,
VDo
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‎08-23-2023 11:52 PM
Hi Svens,
Unfortunately it didn't work for me so I think we have to wait for the solution of the engineers.
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‎08-23-2023 06:04 AM
Hi,
the same here with me.
I can no longer log in when 2FA is enabled.
Neither in Chrome, Firefox or Edge in incognito mode.
Best Regards
Sven
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‎08-22-2023 11:46 AM
I am still seeing this (or similar) issue (2023-08-22), where after login you are presented with a "Manage My Networks" page, and never progress to the OTP/2FA page. Issue occurs on both Chrome and Firefox.
I did open an incognito chrome session that did let me progress to the OTP/2FA page and let me manage my networks. This did not work with Firefox tho. Updated Windows 10, chrome - 116.0.5845.96, firefox - 116.0.3
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‎08-23-2023 06:06 AM
Issue is being addressed by engineering. In the meantime, please login via incognito and disable 2FA for now to see if this helps.
BR
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‎08-22-2023 05:15 AM
Seems to have affected lots of customers (not related to 2fa) - we were told it's been raised to engineering under DOP-7096