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[vdo]

Hi,

Sinds Yesterday when we login in the extreme cloudiq we doesn't see the devices anymore I think the Cloudiq had been updated yesterday and because 2fa has been turned on we now don't get the option to fill in the code. Does anyone have a solution we are not able to turn the 2fa off our selfs.

Regards,

Virgilio

[vdo]

Hi Svens,

Unfortunately it didn't work for me so I think we have to wait for the solution of the engineers.

[SvenS]

Hi,

the same here with me.
I can no longer log in when 2FA is enabled.
Neither in Chrome, Firefox or Edge in incognito mode.

Best Regards
Sven

[shuterm]

I am still seeing this (or similar) issue  (2023-08-22), where after login you are presented with a "Manage My Networks" page, and never progress to the OTP/2FA page.    Issue occurs on both Chrome and Firefox.

I did open an incognito chrome session that did let me progress to the OTP/2FA page and let me manage my networks.   This did not work with Firefox tho.   Updated Windows 10, chrome - 116.0.5845.96, firefox - 116.0.3

[Christoph_S]

Issue is being addressed by engineering. In the meantime, please login via incognito and disable 2FA for now to see if this helps. 

BR

[Ash_Finch]

Seems to have affected lots of customers (not related to 2fa) - we were told it's been raised to engineering under DOP-7096