Re-manage unmanged device
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‎03-25-2025 09:01 AM
I ran low on licenses, so did un-manage several devices, in a remote office.
Once purchased new licenses, I wanted to re-manage some of them.
Find them in dashboard, find the Action -> Change Management Status, select Manage Device, being requested to confirm, then getting message
- License Incompatibility: Legacy Entitlement Keys are incompatible with the new features.
Any way to solve?
Device in question is HiveAP 130, s/n 01301810230758
Others AP's might face the same issue
HÃ¥kon Farnes, BW Offshore Norway As
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‎03-26-2025 10:25 AM
Hello @HAFA,
This article addresses the issue you are seeing: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000122708
BR,
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‎03-26-2025 06:38 AM
Hi
I had something similar in the past.
In the Licence Information page, I had some old expired licences still listed under Legacy Entitlements. Once I deleted these the error went away.
Hope this helps.
