SR2324P switch unable to connect to ExtremeCloudIQ

[lamberth]

My customer has two identical SR2324P switches.
One connects to ExtremeCloudIQ just fine, the other does not. When it was initially installed in October 2021 it connected fine.
Then about two months later it dropped off the cloud for no reason, nothing was changed.
Troubleshooting showed that the working switch has Hiveagent version 1.1.34.0 while the non-working one had 1.1.32.0.

I finally convinced the customer that this issue should be fixed so today I upgraded Hiveagent on the non-working one to 1.1.34.0.
Rebooted and watched the process with "show hivemanager status".
I now gets further than before, but saw the following error:

#show hivemanager stat
............................................... ................................
.......
HiveAgent Status............................... CONTACTING REDIRECTOR
HiveAgent Server Certificate Info.............. Peer certificate cannot be
authenticated with given CA certificates
HiveAgent Version.............................. 1.1.34.0
HiveAgent Debug................................ ON
HiveAgent Source Interface..................... DEFAULT
HiveAgent HTTP Proxy........................... -
............................................... ................................
.......
HiveAgent Association Method................... REDIRECTOR
HiveAgent Association Url...................... -
HiveAgent Poll URL............................. -
HiveAgent Redirector FQDN...................... cloud-rd.aerohive.com
HiveAgent Redirector Response.................. Peer certificate cannot be
authenticated with given CA certificates(60)

The final error is:
HiveAgent HiveManager Response................. Unauthorized(401)

So it's not happy about the certificate.

Switch details:

#show ver

Switch: 1

System Description............................. Aerohive SR2324P: 24 GE POE+ ports, 4 XE SFP+ ports, Stackable, 1.0.1.29, Linux 3.6.5
Machine Type................................... Aerohive SR2324P: 24 GE POE+ ports, 4 XE SFP+ ports, Stackable
Machine Model.................................. Aerohive SR2324P
Serial Number.................................. 23241804140133
Burned In MAC Address.......................... B8:7C:F2:01:E4:30
Software Version............................... 1.0.1.29
Operating System............................... Linux 3.6.5
Additional Packages............................ Aerohive Switch Software Package

The switch has a valid ExtremeCloudIQ license.

Can you please advice how this can be fixed by supplying instructions if possible.
I need to get this switch back on ExtremeCloudIQ for this customer.

Thank You.

[lamberth]

Hello, I contacted GTAC, but they are unable to help because I need to be registered with a vendor. Is there anything else you can suggest?

Is there a later version of the Hiveagent than 1.1.34.0, and if so, can you email it to me? Or a later OS version than 1.0.1.29 that could be manually loaded?

[lamberth]

How to contact GTAC?

[Christoph_S]

Hello Lamberth,

Try this:

Check time and date on the switch:

#show clock

If time and date are off on the older controller, update them by running the following commands:

#configure

#clock set ?

<hh:mm:ss> time
<mm/dd/yyyy> date

Br,

Chris