08-03-2023 10:25 PM
Dear Sir/Madam,
We have tried to add an Aerohive AP230 into our ExtremeCloudIQ account however we are getting the following message:
02301412180233 The device appears to be in use by another VIQ.
Can you please help? it is much appreciated.
-Alex
Solved! Go to Solution.
08-04-2023 05:11 AM
Hey all, thanks for the mention here @K-phi . @AlexSyd , I would usually be able to help you with this issue but the process is giving me an error for this serial number. This means we will need to open a support ticket to move forward with this issue. To open a support ticket, you'll want to go to the Extreme Portal, under the Support tab. If you do not have support, please let me know and I will do my best to get a courtesy case open for you since I can't move forward with this on my end. My apologies for the extra steps here, please let me know if I can help with anything else.
08-07-2023 04:35 PM
Hi @SamPirok, as this unit was purchased from a non-authorised reseller thus support team can not provide a support on this case. Is there anything you can do at your side to help resolve this problem as a courtesy?
Thank you so much,
Alex
08-04-2023 05:49 AM
09-19-2023 09:25 AM
Good afternoon, I would like to release this VIQ 01301704252892, my equipment cannot be added to management. Thanks.
08-04-2023 05:11 AM
Hey all, thanks for the mention here @K-phi . @AlexSyd , I would usually be able to help you with this issue but the process is giving me an error for this serial number. This means we will need to open a support ticket to move forward with this issue. To open a support ticket, you'll want to go to the Extreme Portal, under the Support tab. If you do not have support, please let me know and I will do my best to get a courtesy case open for you since I can't move forward with this on my end. My apologies for the extra steps here, please let me know if I can help with anything else.