The device appears to be in use by another VIQ.

[KrisC]

We just took over IT support for a customer who has 3 AP-121 devices. We're trying to register these in EQ Connect, but it seems they are still linked to the previous support account.
Can you release these for us so we can adopt them into our account please?

Thanks,
Kris

[SamPirok]

Hi Kris, thanks for reaching out. I was able to remove those old records for you, could you try adding them to your Connect instance one more time?