Hey all, thanks for the mention here @K-phi . @AlexSyd , I would usually be able to help you with this issue but the process is giving me an error for this serial number. This means we will need to open a support ticket to move forward with this issue. To open a support ticket, you'll want to go to the Extreme Portal, under the Support tab. If you do not have support, please let me know and I will do my best to get a courtesy case open for you since I can't move forward with this on my end. My apologies for the extra steps here, please let me know if I can help with anything else.
