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Why extremeCloud IQ has expired, but license key is active?

Why extremeCloud IQ has expired, but license key is active?

hoang2794
New Contributor

Hello extreme,

I have a problem with my extremecloud IQ on-prime. 

It show your trial has expired, but my key is active for 16 devices.

06ec414b00464c5ba40c7391fd535f95_21cf7e90-4d34-462b-9631-e3244cee0d71.png

 

My key:

06ec414b00464c5ba40c7391fd535f95_cb16a3e1-5efc-40f7-91df-d1480f3e2cce.png

 

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

That looks like something our support team would need to help you with, would you be able to go to our portal to open a support case? 

View solution in original post

4 REPLIES 4

SamPirok
Community Manager Community Manager
Community Manager

That looks like something our support team would need to help you with, would you be able to go to our portal to open a support case? 

Stefan_K_
Valued Contributor

Ah sorry, thought this is an XIQ-SE. 🙂

hoang2794
New Contributor

It’s on-prime which can not connect to internet. Just remote by VM console.  

Stefan_K_
Valued Contributor

Have you linked your XIQ Instance to your Extreme Portal Account? 

GTM-P2G8KFN