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Resolved! Onboarding Device "...in use by another VIQ"

Hi,Attempted to onboard a (second hand) AP230 and received the following:"The following devices failed:""02301407220747 The device appears to be in use by another VIQ"Presumably, the previous owner has neglected to remove from their network. Is the...

Resolved! A stale record of the device was found in the redirector

I am getting the above message, A stale record of the device was found in the redirector, when trying to add an access point to Cloud IQ. Can someone help me fix this please?

Resolved! 6 GHz connectivity

Hello Community,does anyone have experience with succussful connected clients at 6 GHz Band and CloudIQ-Solution?I'm trying to connect a Samsung Galaxy S8+ to AP 4000 6GHz radio, but I can't get a connect.Also my customer tried to connect with differ...

Resolved! login extremecloudiq

Hi,Sinds Yesterday when we login in the extreme cloudiq we doesn't see the devices anymore I think the Cloudiq had been updated yesterday and because 2fa has been turned on we now don't get the option to fill in the code. Does anyone have a solution ...

Resolved! A stale record of the device was found in the redirector concerning these SN's

We bought some AP's for our non-profit organisation and when adding them to XIQ we got this message: A stale record of the device was found in the redirector01301912242108,01221702260876,01221702271439,01221702271391,01221702162740,01221702271508,012...

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