Why extremeCloud IQ has expired, but license key is active?

[hoang2794]

Hello extreme,

I have a problem with my extremecloud IQ on-prime. 

It show your trial has expired, but my key is active for 16 devices.

My key:

[SamPirok · Accepted solution]

That looks like something our support team would need to help you with, would you be able to go to our portal to open a support case? 

[Stefan_K_]

Ah sorry, thought this is an XIQ-SE. 🙂

[hoang2794]

It’s on-prime which can not connect to internet. Just remote by VM console.  

[Stefan_K_]

Have you linked your XIQ Instance to your Extreme Portal Account?