Typically when you see that stake record error, if you can either open a case or email community@extremenetworks.com with the serial number of the device in question, we can assist you with removing the old records from the redirector so you can add that device to your own inventory. There are a couple limitations on how much the community team at community@extremenetworks.com can assist you with switches though; if you have an issue with an SR22xx or SR23xx device, you’ll need to open a case for help with those devices.
If the old records show the device belonging to a different account than yours, we’ll need to reach out to the original account to get approval for transferring the ownership of that device over to you. We will be able to locate the previous owner with the serial number you provide, so you don’t need to worry if you’re no longer in contact with the original owner at the moment. Please let me know if I can clarify anything!
