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Aerohive AP550 failed on boot !

HDT_IT
New Contributor

Hi all,
I need to support the Aerohive AP550 error now I have 3 Aerohive AP550 with the same error. As attached picture. I plugged in the console and saw them boot to the line

"Creating fa bypass proc entry
cryp1: Broadcom BCM47XX 10/100/1000 Mbps Ethernet Controller 10.10.80.505_e5.1.2.3 (r659762)
Jumbo enabled
Jumbo enabled "
When Aerohive AP550 loads here, it is completely unable to continue running. I tried updating the firmware again but it didn't improve the situation ! what should I do

ap550er1.PNG

er2.PNG

2 REPLIES 2

Christoph_S
Valued Contributor II

Hello, 

There may be a way recover them;  however, if this fails then they will have to be RMA'd. In either case, please create a GTAC ticket so that we may assist you. 

For the recovery process you will need a console cable, putty or similar software and physical access to the APs. 

BR,

 

Christoph S.

Hello,
I have access to AP using console but how can I fix this error.