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Can't ping our border router

Can't ping our border router

Carlos_Maldona2
New Contributor II
We have a S4 as a border router. Can not ping it or ssh. I can console into it. I can only ping our ISP gateway and nothing else (internal or external). This router is part of BGP. Traffic is going through, just can't seem to be able to log into it or ping it.
7 REPLIES 7

Alex24
Extreme Employee
Hello Carlos,

At this point I'd suggest logging a case with the GTAC so we can help you trace down why this is happening. Assuming the traffic is not getting blocked by ACLs, Policy or firewalls then Ping should at least be working

- Alex

Carlos_Maldona2
New Contributor II
No ACL or VRF's

Alex24
Extreme Employee
Hello Carlos,

Are there any ACL's applied to the interfaces or policy applied to the ports on this S4? Or possibly a service ACL? Also are you trying to ping/telnet interfaces that are in a VRF?

- Alex
GTM-P2G8KFN