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- Re: EW TAC & OS Summit - Information
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EW TAC & OS Summit - Information
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03-10-2021 04:10 PM
Where can I get information on the scope and SLA of the EW TAC & OS Summit support?
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03-10-2021 04:55 PM
The HW Failure RMA NBD varies on your geographic location and your service contract.
It is also dependent on if you are leveraging the LLTW or purchased support.
You are best to reach out to your local Extreme Networks Sales team to see what service levels you have purchased.
But the RMA NBD offerings will be defined here.
and here
FAQ here...(this should had been the first document to read…..sorry)
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03-10-2021 05:09 PM
Here is another phenomenal document.
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03-10-2021 04:55 PM
The HW Failure RMA NBD varies on your geographic location and your service contract.
It is also dependent on if you are leveraging the LLTW or purchased support.
You are best to reach out to your local Extreme Networks Sales team to see what service levels you have purchased.
But the RMA NBD offerings will be defined here.
and here
FAQ here...(this should had been the first document to read…..sorry)
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03-10-2021 04:40 PM
Thank you very much
I have an additional question. In case of HW failure, does this support not cover the RMA NBD for me?
In that case, is it covered by the equipment warranty and what is the SLA?
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03-10-2021 04:28 PM
All the support service offerings are defined here.
The support Datasheets.
https://www.extremenetworks.com/service/extremeworks-maintenance-services/
You are probably looking for this document.
and perhaps this document.
