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EW TAC & OS Summit - Information

EW TAC & OS Summit - Information

Jonathandpc
New Contributor

Where can I get information on the scope and SLA of the EW TAC & OS Summit support?

1 ACCEPTED SOLUTION

EXTR_Paul
Extreme Employee

The HW Failure RMA NBD varies on your geographic location and your service contract. 

It is also dependent on if you are leveraging the LLTW or purchased support.

 

 

You are best to reach out to your local Extreme Networks Sales team to see what service levels you have purchased.

 

But the RMA NBD offerings will be defined here.

https://cloud.kapostcontent.net/pub/3de58ed2-beaa-48e6-bc33-4cba4845fecb/extremeworks-return-and-rep...

 

and here

 

https://cloud.kapostcontent.net/pub/9f596ac4-f33d-4f3c-a34c-ff70ce16d412/extremeworks-ahr-service-sd...

 

FAQ here...(this should had been the first document to read…..sorry)

 

 

https://cloud.kapostcontent.net/pub/d6af78db-403e-43ed-97dd-2d284b137685/product-warranty-faq.pdf??k...

 

 

View solution in original post

4 REPLIES 4

EXTR_Paul
Extreme Employee

The HW Failure RMA NBD varies on your geographic location and your service contract. 

It is also dependent on if you are leveraging the LLTW or purchased support.

 

 

You are best to reach out to your local Extreme Networks Sales team to see what service levels you have purchased.

 

But the RMA NBD offerings will be defined here.

https://cloud.kapostcontent.net/pub/3de58ed2-beaa-48e6-bc33-4cba4845fecb/extremeworks-return-and-rep...

 

and here

 

https://cloud.kapostcontent.net/pub/9f596ac4-f33d-4f3c-a34c-ff70ce16d412/extremeworks-ahr-service-sd...

 

FAQ here...(this should had been the first document to read…..sorry)

 

 

https://cloud.kapostcontent.net/pub/d6af78db-403e-43ed-97dd-2d284b137685/product-warranty-faq.pdf??k...

 

 

Jonathandpc
New Contributor

Thank you very much @Paul A. Leroux . I have read the documentation and it is what I needed.

I have an additional question. In case of HW failure, does this support not cover the RMA NBD for me?

In that case, is it covered by the equipment warranty and what is the SLA?

GTM-P2G8KFN