Help with Device is not inletsUser capable Error on Extreme Networks Switch (VOSS 8.4.0.0)

[marwa_hajri]

Hey everyone,

I'm having trouble getting my Extreme Networks switch (model 5420F-24P-4XE-VOSS) running VOSS 8.4.0.0 to connect to Extreme Cloud IQ. In the logs, I keep seeing this message: "CLOUD_AGENT INFO Device is not inletsUser capable." I can ping the gateway (192.168.1.1) and 8.8.8.8, so basic network connectivity seems fine, but Cloud IQ still isn’t reachable

I suspect it might be a compatibility issue with the IQAgent or a missing feature in my firmware version. I’m planning to upgrade to a newer VOSS version, but I’d love some insights before I proceed. Has anyone else encountered this error? What does "inletsUser capable" mean in this context? Is it a licensing thing, a firmware limitation, or something else?

Any advice on troubleshooting or upgrade steps would be greatly appreciated! Thanks in advance!

[Gabriel_G · Accepted solution]

Hello!

I don't know this for sure, but I believe that you are correct in regard to this being related to new XIQ features that are not supported by your version of VOSS.

Inlets is a new cloud analytics process. I suspect XIQ is trying to poll your switch for analytics and it cannot because there is no internal inlets user created on your version of code, as it is from before then inlets analytics existed.

I would bet that an upgrade of VOSS stops these log messages. I also suspect that these logs are not really indicating an issue, just the fact that XIQ is trying to do things that this version of VOSS is not ready for.

Hope that helps!