How do I set X440-24p back to Factory Default?

[Jason_Weems]

So I setup this new out-of-box switch, I set the admin password, but I can no longer get into it. I obviously set the password to something that I can't seem to replicate. Anyways I am trying to set the switch back to factory default but I am not able to. I go into the bootloader by holding the space bar a the appropriate time. From there all documentation states to perform a config none command and reboot. Well this command is not accepted, it doesn't recognize the 'config' command. I have called TAC and they sent me the same documentation in which I have already read. I have not disabled the failsafe-account, but still has default username and password, but I don't know what they are. There is conflicting documentation on this, TAC stated that has to be manually set, other documentation states TAC has a utility to determine the creds for me. So what is the real deal here????? Getting frustrated.

[Jason_Weems]

ok, been there done that, trying again.....

[Paul_Russo]

ok so type boot and continue to hold down the space bar until you go into the next command line. then do the config command and let me know

P

[Jason_Weems]

What bothers me is that is starts of with 'Alternate Bootstrap Image'

[Jason_Weems]

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...

[Jason_Weems]

Gives me the help menu same as pressing 'h' or 'help'

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...