How do I set X440-24p back to Factory Default?

[Jason_Weems]

So I setup this new out-of-box switch, I set the admin password, but I can no longer get into it. I obviously set the password to something that I can't seem to replicate. Anyways I am trying to set the switch back to factory default but I am not able to. I go into the bootloader by holding the space bar a the appropriate time. From there all documentation states to perform a config none command and reboot. Well this command is not accepted, it doesn't recognize the 'config' command. I have called TAC and they sent me the same documentation in which I have already read. I have not disabled the failsafe-account, but still has default username and password, but I don't know what they are. There is conflicting documentation on this, TAC stated that has to be manually set, other documentation states TAC has a utility to determine the creds for me. So what is the real deal here????? Getting frustrated.

[Jason_Cohenour1]

I just DL version that was on switch from factory because I already have SSH, summitX-15.3.1.4-patch1-19.xos and it seems to work good for us so far.

I followed your instructions and so far it is WORKING LIKE A CHAMP, formatting partitions / etc. Soon it will be good as new.

THANK YOU SO MUCH !
It is nice to have Extreme employees helping us in the dead of night.

[Jason_Cohenour1]

All up and running !!

[Jason_Cohenour1 · Accepted solution]

Thank you for the help, I've trolled around and viewed the folllowing:
https://community.extremenetworks.com/extreme/topics/how_do_you_reset_a_summit_x005F_x450a_24t_to_fa...
I am DL 15.3.4.6 now to upgrade XOS

[Sumit_Tokle]

Execute below command from bootrom,
1)Connect the PC which has TFTP server application running to the management port and type via CLI:

configip ipaddress gateway

{NOTE: gateway ipaddress is TFTP server}



2)type via CLI: showip

{NOTE: confirmS ipaddress of switch’s management port}



3) type via CLI: download image

{NOTE: ipaddress is TFTP server; filename is XOS image being downloaded}

Our team has decided to put it back config none command in new bootrom as many customers are requesting for the same.

Please get new bootrom after calling Extreme TAC.