Kernel Card Warning

[Nikolay_Krasko]

Dear All,

recently we found that almost for one week long we are getting the following messages in logs for the stack of two X670V-48x for every 3 seconds:

07/28/2014 19:17:21.55 Slot-2: i2c-1: sylvester_plugincard_temp:1879 I/O failed, addr 0x0048 rd/wr 1 cmd 0 proto 3, rc 14507/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145
07/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 2 proto 3, rc 145
07/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 1 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 2 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 1 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145

Slot: Slot-1 * Slot-2 ------------------------ ------------------------
Current State: MASTER BACKUP (In Sync)

Image Selected: secondary secondary
Image Booted: secondary secondary
Primary ver: 15.1.2.12 15.1.2.12
Secondary ver: 15.4.1.3 15.4.1.3
patch1-5 patch1-5

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 15.4.1.3
631635 bytes saved on Wed Jul 16 14:17:31 2014

Can you please help us to debug and found the clue of this problem and how we can fix that?

Thanks,
Nikolay

[Sumit_Tokle]

Software.

[Nikolay_Krasko]

Sumit, thanks for prompt reply. Is that hardware product defect or software?

[Sumit_Tokle]

Product defect.

Contact Extreme Global TAC if the devices are cover under contract.

[Nikolay_Krasko]

Sumit, what does 'PD' mean?

We are already contacted our regional support though they are working business time only. 😞