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Management Lost through console

Management Lost through console

Marlon_Porras_C
New Contributor II

‎09-09-2015 03:40 PM

Hello Community , I would like to know if some of you have ever experienced a problem when configuring through the console that sometimes it doesn't respond and you must reboot the switch in oder to have again the console CLI working. Do you know a way to fix this behavior in the switch? could it be a compatibility problem with the terminal emulator software that i use (PuTTy)? . I recently have this problem with a customer , the switch model is a summit X670-G2 with 15.6.3.1 firmware and also it happened with a summit X670-G2 with 15.3.3.5 patch 1-9 firmware. SInce they want to use these switches as Core , it's very difficult to explain them why this happened . I Hope that my description is clear enough , perhaps there is some grammar mistakes since english is not my native language , just let me know if you need some details . Kind Regards!
7 REPLIES 7

Marlon_Porras_C
New Contributor II
In response to Sarah_Seidl

‎09-09-2015 03:51 PM

Hi Sarah, Thank you for sharing me that experiencie , I had that problem few times too , but with stand-alone switches . Also i got another similar issue before , we lost remote connection to a summit X460-48t that is located in a datacenter , the servers connected to it were working fine , no issues in the network , but we just couldn't have access to the switch remotely , so we had to go the datacenter and check the switch , there we found that problem with the console too that it wasn't responding . At the end we just reboot the switch and it fixed the issue. I opened a case with the GTAC support but there was any log in relation with the event , only the reboot log .
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Marlon_Porras_C
New Contributor II

‎09-09-2015 03:50 PM

Hello Andrew, Yes , i did that test with other switch and the console connection was working fine . I was doing a Lab with the customer so they also used their own console cable and got the same results , at the end we had to reboot the switch. Marlon
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Andrew_Maldonad
Extreme Employee

‎09-09-2015 03:44 PM

Marlon,

When facing the issues with console access have we tested the console connection with other switches to confirm the issue isn't with the console cable or PC?

Andrew
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GTM-P2G8KFN