Newer version of code, reboot as master capable, asks for passphrase

[Sarah_Seidl]

Hello, in this example I have x460-48p switches. I noticed that with code 16.2.2.4 patch 1-3 (was the recommended code @ extreme at the time to address the poodle vulnerability), that if we have a switch in a stack that's not the master, when I issue the command to reboot as master capable, it prompts for "Enter passphrase:" It doesn't ask for the normal login and password of the switch stack as it has in older say 15.x codes. The passphrase it asks for isn't any of the passwords we have setup on the switch.

Get a "disabling protocProcess exsshd pid died with signal" after putting in a "Passphrase" and the switch reboots. Happens on any switch that I've loaded 16.2.2.4 patch 1-3 on that I need to get into that isn't master capable.

Other than a conf none in the bootrom are there any more direct options to get into the switch? All I need is to boot up this switch to run a diagnostics so I can RMA it.

Thank you,

Sarah

[Sarah_Seidl]

thanks

[Ty_Izzet]

Sarah,

The switch may be encountering the following issue in which EXOS loads a configuration file (.cfg) that has SSH enabled, but the switch doesn't have a SSH key in the eeprom. Please review:

https://gtacknowledge.extremenetworks.com/articles/Solution/Why-does-Enter-passphrase-show-up-during...

If this is the case, then we made need upgrade using the BootROM method to address xos0064864. Note that this method would wipe configuration.

You can also try to switch partitions and Boot of a different version using the BootROM. Once in the BootROM, select "boot 1" or "boot 2".

We should certianly try to recover the switch before we look at RMA options.

Let us know if this helps.

[Sarah_Seidl]

Thanks it's a POE failure. So I like to send diag when I open a case.

Appreciate it!

[Ash_Curtis]

Hello Sarah,

To get into this switch again you will need to boot into the bootrom and use config none.

This article from our Knowledge Base describes the problem you have encountered and the recovery process:
https://gtacknowledge.extremenetworks.com/articles/Solution/Why-does-Enter-passphrase-show-up-during...