Summit X450-48t suddenly reboots with Crit:Kern:Alert

[HarrySo]

In the last days i had a Problem with a suddenly reboot of one X450-48t Switch.

Is this a Problem with the Firmware? The Switch was running about 900 days without Problems. We are using the ExtremeXOS version 15.3.1.4 v1531b4-patch1-19.

Is an Upgrade required?

Thx for your Help

The Log

11/27/2015 13:17:37.61 Loaded Policy: snmp number of entries 1
11/27/2015 13:17:37.61 Loading policy snmp from file /config/snmp.pol
11/27/2015 13:17:36.30 System is stable. Change to warm reset mode
11/27/2015 13:17:26.60 Watchdog enabled
11/27/2015 13:17:12.05 snmpMaster initialization complete
11/27/2015 13:17:11.95 DOS protect application started successfully
11/27/2015 13:17:11.13 **** tftpd started *****
11/27/2015 13:17:11.12 **** telnetd started *****
11/27/2015 13:17:03.84 Node State[3] = OPERATIONAL
11/27/2015 13:17:00.34 Node State[2] = STANDBY
11/27/2015 13:17:00.34 Node INIT DONE ....
11/27/2015 13:16:59.05 Node State[1] = INIT
11/27/2015 13:16:58.66 Hal initialization done.
11/27/2015 13:16:56.94 Network Login framework has been initialized
11/27/2015 13:16:56.67 snmpSubagent initialization complete
11/27/2015 13:16:49.75 Starting hal initialization ....
11/27/2015 13:16:45.25 telnetd listening on port 23

11/27/2015 13:16:37.75 DM started
11/27/2015 13:16:37.62 The Node Manager (NM) has started processing.
11/27/2015 13:16:36.90 EPM Started
11/27/2015 13:16:35.51 Changing to watchdog warm reset mode
11/27/2015 13:15:10.23 Switch FAILED (1) Process Failure
11/27/2015 13:15:10.19 Shutting down all processes
11/27/2015 13:15:09.56 Process snmpMaster Failed
11/27/2015 13:15:09.56 Process snmpMaster Failed
11/27/2015 13:15:09.55 Node State[4] = FAIL (Process Failure)
11/27/2015 13:15:09.55 Rebooting with reason
11/27/2015 13:15:09.55 Process snmpMaster exceeded pre-configured or default crash rate
11/27/2015 13:15:09.46 Configuration database locked
11/27/2015 13:15:09.45 Connection lost with process snmpMaster
11/27/2015 13:15:06.63 2ab79170 8f998490 lw t9,-31600(gp)
11/27/2015 13:15:06.63 2ab7916c 8e04004c lw a0,76(s0)
11/27/2015 13:15:06.63 2ab79168 8fbc0018 lw gp,24(sp)
11/27/2015 13:15:06.63 2ab79164 8c440000 lw a0,0(v0)
11/27/2015 13:15:06.63 2ab79160 0320f809 jalr t9
11/27/2015 13:15:06.63 2ab7915c <8c450004>lw a1,4(v0)
11/27/2015 13:15:06.63 2ab79158 8c620048 lw v0,72(v1)
11/27/2015 13:15:06.63 2ab79154 8f99823c lw t9,-32196(gp)
11/27/2015 13:15:06.63 2ab79150 8fa300e0 lw v1,224(sp)
11/27/2015 13:15:06.63 Code:
11/27/2015 13:15:06.63
11/27/2015 13:15:06.63 Process snmpMaster pid 9557 died with signal 11
11/27/2015 13:14:57.51 Error while loading "snmpTargetAddrEntryCLI": Source IP address does not belong to the switch
11/27/2015 13:14:57.51 Error while loading "snmpTargetAddrEntryCLI": Source IP address does not belong to the switch
11/27/2015 13:14:55.40 Configuration database unlocked
11/27/2015 13:14:54.93 Configuration database locked
11/27/2015 13:14:54.92 Connection lost with process snmpMaster
11/27/2015 13:14:51.73 2ab79170 8f998490 lw t9,-31600(gp)
11/27/2015 13:14:51.73 2ab7916c 8e04004c lw a0,76(s0)
11/27/2015 13:14:51.73 2ab79168 8fbc0018 lw gp,24(sp)
11/27/2015 13:14:51.73 2ab79164 8c440000 lw a0,0(v0)
11/27/2015 13:14:51.73 2ab79160 0320f809 jalr t9
11/27/2015 13:14:51.73 2ab7915c <8c450004>lw a1,4(v0)
11/27/2015 13:14:51.73 2ab79158 8c620048 lw v0,72(v1)
11/27/2015 13:14:51.73 2ab79154 8f99823c lw t9,-32196(gp)
11/27/2015 13:14:51.73 2ab79150 8fa300e0 lw v1,224(sp)
11/27/2015 13:14:51.73 Code:
11/27/2015 13:14:51.73
11/27/2015 13:14:51.71 Process snmpMaster pid 1655 died with signal 11

[HarrySo]

The Switch was running with 15.3.1.4 patch 1-7 for 900 days, now the Switch runs with 15.3.1.4 patch 1-19.

[Patrick_Voss]

What version of code are you running? Process crashes are almost always software related. If you are running on unsupported code the recommendation is going to be upgrade to a supported version.

[HarrySo]

thx guys! I open a case at our Distributor

[Rahmathullah__S]

Hi HarrySo,
Yes, Like Sumit said please open a case with GTAC along with "show tech" and core dump which is expected to be available in internal memory with extension ".gz"

Thanks,Syed