I've inherited a mess - Need help with Extreme Wireless issue(s)

[HeyHelpDeskGuy]

Hi everyone,

So I’m a new user here  in the EW forums. So recently I started a new job and inherited the Extreme Wireless system. The downside is, there’s no documentation (long story) and I’m having an issue with a X430 8P. 

Only a few ports work on the X430P (port 5, 8, and 10). I’ve checked all the other ports are enabled (they’re Enabled and Ready) but yet nothing will work to get them to actually work. I’ve added them to the VLAN(s) and still nothing. 

This particular X430 8P feeds into a Extreme X440G2-48p-10G4 in the basement which is the MDF. Is there something I have to do on the X440G to get this to work right? 

If anyone can please help I would be extremely (no pun intended) grateful. 

[HeyHelpDeskGuy]

Hi Brian,

Thanks for that. I’ve used Putty to serial into the switches and didn’t even think about the logging option. I’ll post the sh tech log tomorrow from the MDF. which is where I think the issue is coming from. 

[Brian_Anderson1]

You can use Putty and enable logging then run show tech.

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-collect-a-show-tech-from-an-EXOS-sw...

[HeyHelpDeskGuy]

 Hey Peter,

Thanks for the response. So I can run SH Tech but is there a  command I can use to save this to upload? Sorry for the additional question, I’m getting use to the Extreme Wireless CLI. 

[PeterK]

Hi,

can you upload a “sh config” or a “sh tech”?

Otherwise we’re not able to help you.