Extreme AP3000 Stuck After Switching between OSs

[Mariem]

Hello Extreme Networks Community,
We are experiencing an issue with our Extreme Access Point AP3000 after switching between two different OS versions. The AP is no longer accessible via the web interface, and while initially powered through PoE, the LED eventually goes off after a while, suggesting the device may be stuck between the two OSs.
When checking in ExtremeCloud IQ, the AP appears under "Managed Devices," but there is no MAC address or OS version listed—only the serial number and model are displayed.
Has anyone encountered this issue before, or have any suggestions on how to resolve it? Any guidance on how to restore the AP or access it would be greatly appreciated!
Thank you in advance 

 

[Mariem]

Hello Christoph, I am sorry I meant to mention an issue with the AP3000 and not AP300 series. 

To answer your question, the AP seemed to stop in a state between two OSs (changing from CloudIQ Engine to WING using ExtremeCloud IQ Pilot) so it couldn't pull an IP address and we couldn't access it using SSH or console (lack of console cable at the moment).