9.21.05 and iOS connectivity issues ?

[JP4]

Updated to 9.21.05 a few days ago and seem to be having problems with ios devices accessing the network consistently. Device and controller show connected, but I cannot access the internet or ping the default gateway. Toggle wifi on the device on/off and it immediately picks back up. Or if you wait long enough 10+ minutes, you will eventually get re-authed and things start working. SSID is using 802.1x and the issue is somewhat inconsistent, but seems to occur most often when roaming.

Help ? Anyone see anything similar, hopefully a solution or have to revert back before students return.

[Joseph_Burnswor]

I have also had this issue with our Apple only clients. The work around stated above works very well and I have seen this issue resolved in 9.15.07 and 9.21.x updates.

[Alexandr_P]

Hello!

First of all there is a lot of information in GTAC knowledge base - https://gtacknowledge.extremenetworks.com/
(Type "Apple" in search)
Like:
https://gtacknowledge.extremenetworks.com/articles/Solution/Apple-TV-and-iOS-Client-instability-issu...
https://gtacknowledge.extremenetworks.com/articles/Solution/Apple-iOS-devices-losing-connectivity-wh...
Also you have to add rule for apple devices
https://gtacknowledge.extremenetworks.com/articles/Solution/What-Apple-rules-need-to-be-added-before...

https://gtacknowledge.extremenetworks.com/articles/Solution/Apple-IOS-Clients-with-Connection-Issues...

Also you can catch dump traffic from AP which iOS devices connected and analyze it.

Thank you!

[Zdeněk_Pala]

I met similar issue and the cure was disable Radar feature and disable fingerprinting the interference source. Please contact GTAC to get support.

[Scott_Van_Artsd]

I have been battling the same thing for months. Will be following this topic.