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EWC - V9.21.15 - AP3620 reboots unexpected (if users generate too much traffic )

EWC - V9.21.15 - AP3620 reboots unexpected (if users generate too much traffic )

M_Nees
Contributor III

‎01-31-2017 08:05 PM

My customer complains that a AP3620 reboot only based on the user load. Is this possible ??

I use EWC V9.21.15.

ap.log tell me that the regarding AP has bootet - but which trace file or log message tell me the reason for the last boot ?

Please help.

Regards

8 REPLIES 8

M_Nees
Contributor III

‎02-06-2017 07:29 AM

The problem is solved!

With the help of the excellent GTAC (thanks to Gareth) - we can find the root cause and solve the problem.

The Switchport was (historical) set to 100MBit and not to 1000MBit. Changing that solved the problem.

Regards,
Matthias
0 Kudos

Gareth_Mitchell
Extreme Employee
In response to M_Nees

‎02-06-2017 07:29 AM

Thanks Matthias, to close the loop I wrote this article: https://gtacknowledge.extremenetworks.com/articles/Solution/AP3620-looses-connectivity-to-the-contro...
0 Kudos

Gareth_Mitchell
Extreme Employee

‎02-01-2017 01:07 PM

Hi Matthias

I would recommend you open a case to have the logs looked at.

-Gareth
0 Kudos

M_Nees
Contributor III
In response to Gareth_Mitchell

‎02-01-2017 01:07 PM

Case opened 01281431

Jan 1 00:00:52 kernel: kTrapMonitor: process cap is missing (fatal) -- reboot in [5+ sec]

0 Kudos
GTM-P2G8KFN