EWC - V9.21.15 - AP3620 reboots unexpected (if users generate too much traffic )

[M_Nees]

My customer complains that a AP3620 reboot only based on the user load. Is this possible ??

I use EWC V9.21.15.

ap.log tell me that the regarding AP has bootet - but which trace file or log message tell me the reason for the last boot ?

Please help.

Regards

[M_Nees]

The problem is solved!

With the help of the excellent GTAC (thanks to Gareth) - we can find the root cause and solve the problem.

The Switchport was (historical) set to 100MBit and not to 1000MBit. Changing that solved the problem.

Regards,
Matthias

[Gareth_Mitchell]

Thanks Matthias, to close the loop I wrote this article: https://gtacknowledge.extremenetworks.com/articles/Solution/AP3620-looses-connectivity-to-the-contro...

[Gareth_Mitchell]

Hi Matthias

I would recommend you open a case to have the logs looked at.

-Gareth

[M_Nees]

Case opened 01281431

Jan 1 00:00:52 kernel: kTrapMonitor: process cap is missing (fatal) -- reboot in [5+ sec]