Extreme Networks recently became aware of an issue from one of our Suppliers that impacts the WS-C35 WLAN Appliance. This issue requires product replacement. We are pro-actively notifying all ExtremeWireless customers and partners of this potential WS-C35 WLAN Appliance issue and our goal is to work with you to swap out suspect WS-C35 unit(s), at no cost to you. Please refer to Field Notice FN-415 and the Clock Issue FAQ for further details. Extreme Networks sincerely apologizes for any inconvenience this pro-active swap out effort may cause you and others in your organization.
Beginning March 20th, 2017, Extreme Networks will start shipping RMA replacement WS-C35 units that includes the fix. Extreme Networks will make best effort in replacing all suspect units as soon as possible. Please be aware it may take an extended period of time to provide you with an RMA replacement unit from our Supplier. You are an extremely important and very prestigious customer and partner for Extreme Networks and your patience in this matter is sincerely appreciated.
The Extreme Quality and Services Teams