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My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!!

My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!!

Dean_Ferraro
New Contributor III

‎09-14-2016 06:15 PM

My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!! All appeared to be working fine a short while ago on version 9.12 but ever since upgrading to 10.01.06 this does not seem to work. We have two Identifi V2110 controllers. All appears to be the same for the Topology and Roles,I am thinking something must have changed in the policy rules to block this communication. Any help would be greatly appreciated.
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15 REPLIES 15

Ronald_Dvorak
Honored Contributor
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

I personally don't advice to go to 10.11.02 as there is a bug that affects the data in the reports - either they are 0 or don't update at a certain point.

As the report data is a main tool for my troubleshooting that is a major issue for me.

I've reported it and the team is working on a fix.
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