My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!!

[Dean_Ferraro]

My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!! All appeared to be working fine a short while ago on version 9.12 but ever since upgrading to 10.01.06 this does not seem to work. We have two Identifi V2110 controllers. All appears to be the same for the Topology and Roles,I am thinking something must have changed in the policy rules to block this communication. Any help would be greatly appreciated.

[Dean_Ferraro]

Thanks we are all squared away on this issue. Had an issue with a static route in our firewall and with very little tweaking of our policy rules we were all set. Rolled this out in a partial deployment to 1 building this evening

[Ronald_Dvorak]

I've just rx the update that engineering is still looking at it - ticket#01241795

I'll keep you posted

[Steve_Ballantyn]

Yikes! I was not aware of the bug. Thanks for the heads up Ron. I haven't spent any time looking at my reports since my upgrade so I didn't notice. But I'm glad you mentioned it. You probably saved me a lot of hair pulling.

[Ronald_Dvorak]

I personally don't advice to go to 10.11.02 as there is a bug that affects the data in the reports - either they are 0 or don't update at a certain point.

As the report data is a main tool for my troubleshooting that is a major issue for me.

I've reported it and the team is working on a fix.