Voip problem 3825i

[Luis_Mendes]

The customer have the solution voip with openstage WL3 wireless phone. The customer have more than 300 APs 3715i. With this APs the calls running fine. But when the roaming to any ap 3825 the calls have trouble. The calls have "cuts" and is not possible the talk. The firmware is 9.25 and the controller has a 5210

[Luis_Mendes]

Yes
Conserve Channel space but the, but the clients are limit on 5Mb. Its necessary 40mhz? what the gain between 20mhz or 40 mhz

[Ronald_Dvorak]

Hi Luis,

was this working before or a is it a new installation. Any changes that resulted in this issue.
Is it a roaming issue or did you also get it if you just stand in front of an AP and don't move.

- please doublecheck the controller version - do you mean 9.21.05?
- what's the version on the WL3
- 2.4GHz or 5GHz, which country, which channels are used on the AP3715 and AP3825
- PSK or 802.1X

-Ron

[Luis_Mendes]

[Luis_Mendes]

[Ronald_Dvorak]

Could you post a screenshot of the AP radio#1 settings of a AP3825i and also one of the WL3 network settings.