AP not adopted to Virtual Controller

[Saravanamurthy_]

Hi, i have two AP7522E. This firmware is AP7522E-5.9.1.3-007R. virtual controller IP is 192.168.20.12 & another AP ip is 192.168.20.10. Those are communicating one to one. but ap not adopted to vc. I checked following commands on AP & VC
1. ping 192.168.20.10 from vc
2. ping 192.168.20.10 source 192.168.20.12
3. ping google.com

Above all are working fine. but ap not adopted to VC. Kindly advice me where is the problem like AP configuration or Switching side.

[Carlos_Assunção]

Try force the connection between AP -> VC

[Christopher_Fra]

I recommend getting a support case generated and collect the tech-support files from the VC AP and non-VC AP for review:

Please reference the following to export the tech-supports:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-a-Tech-Support-file-from-Wi...

[RobertZ]

TRy this Not able to adopt WiNG Express APs to a virtual controller on a routed network

[Christoph_S]

On the VC, go to Access points, do you see both APs listed there?

[Saravanamurthy_]

i did this in non-vc , under basic i give ip address of controller. like 192.168.20.12/24 & apply.

both are same AP & same version.

but it showing 0 mint neighbors.